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Cancellation and Refund Policy

  1. In the event of a "No-show" by the client, or if a booking is cancelled by the Customer within 48 hours of the start of the period of hire, any and all monies paid will be totally non-refundable.
  2. If a booking is cancelled by the Customer prior to 48 hours of the start of the period of hire, any deposits or payments in full will be 75% refundable.
  3. Every effort will be made by the Company to ensure that vehicle(s) arrive on time and reach destinations on time too. The Company shall not be held responsible or liable for any delays (and/or arising consequential losses) that occur beyond its control.
  4. The Chauffeur will travel by the most appropriate route on the day, unless instructed otherwise by the Customer when term (6) may apply.
  5. Although vehicles are insured for passenger and third party claims under Bulgarian low, Customer's properties are carried entirely at their own risk and the Company shall not be held responsible/liable for any loss/damage to such property.
  6. The Company and its Chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behavior poses a threat either to the Chauffeur, the vehicle or any other passenger.
  7. The Company maintains a strict non-smoking policy in all its vehicles.
  8. Nothing contained in these terms and conditions can affect the Client's' statutory rights.