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Cancellation and Refund Policy
- In the event of a
"No-show" by the client, or if a booking is cancelled by the
Customer within 48 hours of the start
of the period of hire, any and all monies paid will be totally
non-refundable.
- If a booking is
cancelled by the Customer prior to 48
hours of the start of the period of hire, any deposits or payments in
full will be 75% refundable.
- Every effort will be
made by the Company to ensure that vehicle(s) arrive on time and reach
destinations on time too. The Company shall not be held responsible or
liable for any delays (and/or arising consequential losses) that occur
beyond its control.
- The Chauffeur will
travel by the most appropriate route on the day, unless instructed
otherwise by the Customer when term (6) may apply.
- Although vehicles
are insured for passenger and third party claims under Bulgarian low,
Customer's properties are carried entirely at their own risk and the
Company shall not be held responsible/liable for any loss/damage to
such property.
- The Company and its
Chauffeurs have the right to refuse to carry any passenger who is
thought to be under the influence of alcohol or drugs and whose
behavior poses a threat either to the Chauffeur, the vehicle or any
other passenger.
- The Company maintains
a strict non-smoking policy in all its vehicles.
- Nothing contained in
these terms and conditions can affect the Client's' statutory rights.

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